Trade & Wholesale Terms & Conditions

Nuscents Ltd Wholesale Terms & Conditions

Effective Date: [Insert Live Date]

These Wholesale Terms and Conditions (“Terms”) apply to all wholesale transactions between Nuscents Ltd, 53-59 New Tythe Street, Long Eaton, Nottingham, NG10 2DL (“we”, “us”, “our”) and you (“the Customer”).

By submitting a wholesale order, you confirm your agreement to these Terms in full.

1. Eligibility

  • Wholesale accounts are available to bona fide businesses only, including retail shops, boutiques, subscription boxes, and event organisers.
  • We reserve the right to request business verification documents at any time.
  • Approval of a wholesale account is at our sole discretion.

2. Orders & Minimums

  • First Order Minimum: £200 + VAT.
  • Reorder Minimum: £150 + VAT.
  • Orders that do not meet the minimums will not be processed.
  • Orders are subject to stock availability at the time of payment.

3. Pricing & Payment

  • Wholesale pricing is provided in our official Nuscents Ltd Wholesale Price List.
  • Prices are exclusive of VAT unless otherwise stated.
  • All wholesale orders must be paid in full before dispatch.
  • Accepted payment methods: Bank transfer, credit/debit card, or other approved methods.
  • Invoices must be paid within 7 days of issuance; unpaid invoices after this period may be cancelled.
  • Prices are subject to change without prior notice; however, confirmed orders will be honoured at the agreed price.

4. Shipping & Delivery

Shipping Charges:

  • Free UK shipping for orders over £400 + VAT.
  • Flat rate of £11.99 + VAT for orders under £400 + VAT.

Dispatch Time:

  • We aim to dispatch wholesale orders within 7 working days of full payment.
  • Dispatch times are estimates and not guaranteed.

Delivery:

  • We deliver wholesale orders within the United Kingdom only.
  • Risk in the goods passes to the Customer upon delivery to the address provided.

5. Cancellations

  • Orders may not be cancelled once payment has been received, unless agreed in writing by us.
  • If a cancellation is accepted, any costs incurred by us in processing the order may be deducted from any refund.

6. Returns, Faults & Damages

  • All wholesale sales are final. We do not accept returns or offer refunds for change of mind, overstock, or unsold goods.
  • Faulty or damaged goods must be reported in writing within 3 working days of delivery, along with photographic evidence.
  • Claims submitted after this period will not be accepted.
  • We reserve the right to request the return of faulty goods for inspection.
  • Faulty goods will be replaced or credited at our discretion.
  • We are not responsible for faults caused by incorrect handling, storage, or misuse by the Customer.
  • Unless otherwise agreed, the Customer is responsible for the cost of returning faulty goods for inspection.

7. Branding & Resale

  • Products must be sold under the Nuscents brand name and labelling as supplied.
  • Repackaging, relabelling, or modifying products is strictly prohibited without prior written consent.
  • Customers may resell products through their own retail premises, own website, or approved marketplaces.
  • Resale on third-party marketplaces such as Amazon, Etsy, or eBay is prohibited without explicit prior written consent.
  • Selling Nuscents products at significantly reduced prices that could damage the brand image may result in termination of wholesale rights.

8. Product Use & Storage

  • Products must be stored in a cool, dry environment away from direct sunlight and heat.
  • We accept no responsibility for deterioration caused by improper storage.

9. Risk, Ownership & Title

  • Risk in goods passes to the Customer upon delivery.
  • Ownership (legal title) of goods remains with Nuscents Ltd until full cleared payment is received.
  • We reserve the right to recover goods in the event of non-payment.

10. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, accidents, strikes, pandemics, transport delays, or supplier failures.

11. Limitation of Liability

  • Our liability is limited to the replacement or credit of faulty goods up to the value of the goods supplied.
  • We shall not be liable for any consequential, indirect, or special losses, including loss of profits, revenue, contracts, goodwill, or business opportunity.

12. Termination of Wholesale Rights

  • We reserve the right to terminate any wholesale account immediately if the Customer breaches any of these Terms.
  • Termination does not release the Customer from any outstanding payment obligations.

13. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments

We reserve the right to amend these Terms at any time. Updated Terms will be published on our website and will apply to all new orders thereafter.

Contact Details

Nuscents Ltd
53-59 New Tythe Street
Long Eaton, Nottingham
NG10 2DL
Email: hello@nuscents.co.uk