How To Use Our Nuscents Points App
How To Use Nuscents Rewards
Our Nuscents Rewards programme is designed to reward returning customers for shopping with us. Over the years, thousands of customers have used it successfully to earn and redeem points across the website.
As the programme is managed through a third-party app, there are some things we’re unfortunately unable to manually assist with - particularly account access, login issues, points adjustments or previously generated reward codes. To help make things easier, we’ve answered the most common questions below.
Please note:
We cannot manually add or amend points, resolve login issues, or access customer reward accounts.
How Do I Access My Rewards Account?
To access your rewards account, click the pink gift icon visible at the bottom left of both desktop and mobile versions of our website.
You’ll then be asked to log in using your email address. In most cases, the app will send you a verification email containing a secure login link. Please also check your spam or junk folder if you cannot see the email immediately.
If you’ve ordered with us before but never signed up to the rewards programme, we recommend registering using the same email address previously used for your orders.
Why Haven’t My Points Appeared?
Points are automatically calculated by the rewards app based on eligible spend.
Please note:
- Shipping costs are excluded from points calculations
- Discounts may reduce eligible spend
- Some products or promotional items may not qualify for points
Unfortunately, as this runs from a third party app, we cannot manually adjust points totals.
How Do I Redeem My Points?
Once logged in, you’ll see options for:
- Ways to Earn
- Ways to Redeem
Under “Ways to Redeem”, you can exchange points for a personalised discount code.
Your reward code is unique to your account and should be kept safe. In many cases, the app will also send the code to your email address, so we recommend searching your inbox for “Nuscents Rewards” if needed.
Please note:
We cannot view, recover or resend reward codes generated by the app.
Can I Receive Points For Older Orders?
Possibly - though this varies.
Some customers find previous orders are recognised automatically when signing up using the same email address previously used on the website. Others may not see older orders added at all.
As this process is handled entirely by the rewards platform, we’re unable to manually award retrospective points for older purchases.
For the best chance of older orders being recognised:
- Sign up using the same email address used for previous purchases
- Allow some time for the app to sync your account
Orders placed after our retirement of the app, between June 2025 and March 2026 will not have generated Rewards Points.
Still Need Help?
If your issue is technical and isn’t covered above, please visit the official Smile.io support centre below:
Important Information
Nuscents reserves the right to amend, suspend or remove the rewards programme at any time without notice.
Reward points hold no cash value and cannot be exchanged for money.
As a small independent business, we’re unable to provide one-to-one technical support for third-party rewards software beyond the guidance above.
Thank you for supporting Nuscents.
