Refund policy

Returns & Refunds

Thanks for purchasing our products at Nuscents.

As our products are entirely hand produced, there will be minor variations between batches and each individual item.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

RETURN POSTAGE

If your return is a change of mind, for instance if you have picked scents and aren't keen on them, you are responsible for return postage costs. If the items are defective (wax bars broken in transit does not class as defective), for instance no scent on our inspection, we will refund the return postage cost. Please consider that in few cases, there are some scents which a minority of people are less susceptible to.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us.

NUSCENTS LTD, 53-59 NEW TYTHE STREET, LONG EATON, NOTTINGHAM NG10 2DL